No SERVICE

I called in on 17 October and requested by Fibre Home unlimited package to be downgraded to Easy Connect Fibre. The installation was done openserve on Saturday 21 October. I received my statement on Monday and was shocked to see that Telkom Billed me for both packages. When I called on Tuesday, the lady at the call centre advised that the cancellation was previous package Was not done and that I can request for a refund as I should not have been billed for 2 packages. Another debit order was deducted on 20 Nov 2023 for both packages again. Called in today and spent an hour on the phone with disputes department only to get NO help and to be sent to cancellations who could also not assist with a refund, email sent to 10210 but also no feedback from them. Pathetic service - will NEVER use Telkom again!!