No Service

We've had problems repairing our Telkom line for the last 2 years now,a technician found a fault on the line outside and said it need to be replaced-that was December 2013! Every time it rains,we have no service and the line is 'dead' for 2-3 days,also experienced ADSL/internet problems. Now for the last couple of weeks we have absolutely no service and my adsl line is more off than on,we have reported it a few times already and then a couple of days later we receive a sms from telkom saying that our problem has been resolved but we still have the same problem,NO technician has set foot in our home or nobody phoned us,its always the same-report fault,wait 2-3 days without hearing or seeing anyone from telkom-get an sms saying it has been resolved-BUT THE PROBLEM PERSISTS!!! Friends trying to phone us says it does ring on their side,but our phone in the house is completely 'dead' Please help,I am paying over R700 a month for a service I cannot use because of telkom's bad service and lack of proper help with our problem