NO SERVICE

I am battling for months now with my ADSL line - no internet. Cannot get through to Telkom on landline and on one occasion when l was lucky enough to get through I was informed that my line is a regular line and not ADSL - how is this possible as l have this line for almost 8 years. Seems my line gets shifted between other lines as this problem does not get sorted and this is a business line and cannot perform my day to day business without internet. I am paying for a service which l am not getting and Telkom does not seem to take it seriously. I am contemplating cancelling my Telkom line and going elsewhere as l cannot carry on like this. I am forced to use my personal mobile wifi at work to periodically be able to just download emails but am also losing so much business as l cannot always attend to them immediately. This is absolutely ridiculous. If anyone did not pay there Telkom bill in time Telkom immediately cuts off your service - on the other hand l am paying for a service l am not getting.