NO SERVICE!

I reported my Telkom land line out of order, online on 16/03/2015. Reference number 229CRZ160315. I received an SMS stating that Telkom will try resolve this in two days. Two weeks later I am now very frustrated as to date I still do not have service from my landline. I call daily from work, time consuming, to find out what is happening with the line. All the call centre agent can do is escalate the problem to the technicians. How many more times does this problem have to be escalated before my fault is attended to? I was going to apply for and Telkom ADSL line but how can I when the system is sooo unreliable? Is anyone going to attend to my complaint? PLEASE FIX MY LAND LINE!!!