No service.

This is the second incident that occurred with regards to my telephone service/ wi-fi at home! The first time Telkom promised to rebate me for downtime and being without a working telephone line and wi-fi at my home. I was without service for a period of three weeks and when I tried to log a fault / complaint via telkom's app on my iPad the app constantly kept closing on me when I tried to insert the symptom of my fault I am experiencing. Tonight the same incident and failure of the app is repeating itself. I'm forced to use my cellphone as mobile hotspot to be able to surf the Internet... I am highly Irratated and as a paying consumer this is unfair... I cannot refuse to not pay my Telkom account because the balance owing increases. I'm without a telephone line and without Internet... Telkom is quick to cut one's service for being in arrears but refuse or struggle to rectify faults... And because they are the sole major landline providers they think they can do as they please... <br>