No Service

So on seeing the deal of the month on the telkom webiste, i tried to purchase but oops, even when i select that my country of birth is kenya, i am still forced to enter an ID, what ecommerce site does not support passports in 2016. shameless. I then chat to someone on the chatline who tells me that i have to go to a store,again..whats the point of your webshop?<br> No i am on the line trying to call 10213 and i have been holding for 20 minutes.<br> Come on guys, up your service please. this is ridiculous.