1 reviews | Active since Jan 2014
No Service
The level of service from Telkom has become ridiculous, I have been in contact with the call centre, been to a Telkom store and finally posted on Facebook. I have been told numerous times that I was priority ! That they were sorting this out ! That they were on it ! Not really.We finally got a technician to come and see us after nearly 3 weeks without any telephone or ADSL service having logged numerous faults, he was there for 20 minutes and then said he needed \to speak to a supervisor\" because they could not find the line into the property. That was the last we heard. Then after much more wrangling and endless contact including going to our local Telkom office we were promised again that someone would come out and sort this mess out. He was supposed to be at our property and then called at 4:30 !!! to say he was 45 minutes out !!! Then they promised to be there first thing the next day. Well that next day he only pitched at 4pm once again. On arriving we were told that they could not find the line into the house, which was exactly the reason why he was supposed to come in !!! They then offered to drill through the wall which was simply ridiculous. We still wait 5 weeks later."
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM212796
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM212796
Regards
Luleka
Telkom Social Media Team
