No Service

I reported my mother's land line on 16 February and got a ref. number. I called in between as nothing happened and still nothing happed. On 29 Feb I got an escalation number. I called again on 3 March and the call centre lady said she would try to hurry them up as a technician had been assigned on 1 March. On 4 March a technician called my mother and said he would be there that day at 13:00. No one arrived. I called on 7 March and spoke to a supervisor (Nathsi) who took my number and said he would call back. Nothing happened. On 9 march I called and spoke to Pamela who said she would put a note on the file re lack of technician and would escalate this. <br> <br> Nothing has happened. My mother is 76 and our relatives all live overseas and she now has no contact with them. My uncle died recently and my mother had to go to friend's houses to get details and funeral details. <br> <br> Telkom are a monopoly and do not care. They do not deserve our patronage. I will try very very hard to get my mother to use a lap top or ipad for communication and it will not be driven by Telkom.