EL
Emilio L

1 reviews | Active since Mar 2016

09 Mar 2016, 11:30

No Service

App**** for a laptop contract on the 29/02/2016, supp**** Zanele Goma with all my information. I was told that it would take three working days to process my application, send Zanele Goma a mail on 04/03/2016 requesting feedback to which she responded that i have been approved however she is awaiting stock, and she assumes that they might receive stock on the actual day i sent the mail which was the 04/03/2016. I send Zanele a mail again on the 09/03/2015, complaining about the disgusting service received, she explained that they are still awaiting stock, i called the call centre and spoke to Zethu Mavundla, enquired on the complaints department details. Where i was told that THEY HAVE NO DETAILS FOR THE complaints department, i was referred to the website, requested the contact number for Telkom trade route which is ***, tried to call this number more than 6 times and there was no answer or it was engaged, Telkom's service is poor and i would never recommend them to anyone, i am now considering cancelling the whole application as Zanele is not even apologetic and shows no accountability to fact that she did not communicate effectively with me and the fact that I had to re

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Replies (1)
Telkom
Telkom's reply09 Mar 2016, 11:42
Official
Hello E_laz,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.