1 reviews | Active since Mar 2016
No Service
App**** for a laptop contract on the 29/02/2016, supp**** Zanele Goma with all my information. I was told that it would take three working days to process my application, send Zanele Goma a mail on 04/03/2016 requesting feedback to which she responded that i have been approved however she is awaiting stock, and she assumes that they might receive stock on the actual day i sent the mail which was the 04/03/2016. I send Zanele a mail again on the 09/03/2015, complaining about the disgusting service received, she explained that they are still awaiting stock, i called the call centre and spoke to Zethu Mavundla, enquired on the complaints department details. Where i was told that THEY HAVE NO DETAILS FOR THE complaints department, i was referred to the website, requested the contact number for Telkom trade route which is ***, tried to call this number more than 6 times and there was no answer or it was engaged, Telkom's service is poor and i would never recommend them to anyone, i am now considering cancelling the whole application as Zanele is not even apologetic and shows no accountability to fact that she did not communicate effectively with me and the fact that I had to re
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
