No Service

I have reported no service on my line numerous times. Via the Internet and the call centre. I had to use my cellphone and each call took approximately half an hour. Yesterday I spoke to a call centre agent about the fault and later we received an sms saying that the line had been checked and was fine and that if there is a fault we must sms F. I had just reported that there was NO SERVICE! On my side I still have no service and have waiting for them to finally decide to resolve this issue. My first report was on 21 February.....