No service

I logged a fault last week Friday and its been a week now, a technician STILL hasn't been assigned to my fault. I just paid my installation fees, my adsl line rental and my telephone line rental. I'm paying for a service that doesn't exist. Speaking to your support staff has been the most frustrating this, they tell me that they will escalate the service (they have since Monday) and nothing has come of it, I logged a report on Hello Peter, and NOTHING has come of it either. No progress whatsoever has been made. Please help me, please resolve this! I want SOME sort of feedback, please!!!