No service

I have reported my telkom adsl line not working last week.he ref nr given is 342CRK190316.Nini phoned me on Saturday to hear if line is working and i told her no.Tuesday i phoned again and again was told technician was assigned to problem.Today i phoned again and the list of people i spoke to is the following Zianda,Meley,Zakira,Ronald,Kenneth,Jaylese last 2 is managers and still nohing has been done about my line not working.Kenneth just put phone down in my ear and he said technician will be here at 13'30 and its now 15'30and still no sign of technician.After numourous calls this problem is still not sorted out.Could you please investigate and see if you can get any joy out of Telkom.I was even given a escalation nr 841071 which is not of any good as well.please investigate thanks<br> Mariette Heevers<br> ***