No service

No one seems to know how much I must pay to have my service reconnected.all i am told to go into a telkom store.spoke to different people who just says we dont know.we cant see coz you on prepaid.we dont deal with that so who does???spoke to sezeke Gaza and she says she cant assist as well.....when does one find time to go into a telkom store.not even close to one.I loaded R100 airtime last night.On my cellphone the sms states service disconnected.can I just be told how I reconncect my line or get my R100 BACK