No SERVICE !!!1

My telkom adsl line was disconnected, after payment phoned and asked if re connected and was told yes but there is fault on the line, which i dont understand as was working fine before it was disconnected. the lady then told me to phone 10210 and speck to technical to test the line, the first phone call i held on for 1 hour 7 minutes due to high call volumes, i then tried again and held for 45min, i then decided to go to telkom branch where i was told you cant pay your account or log a fault or they cant speak to thier own technicians and must phone 10210. so how do i get my problem fixed as they dont answer that number!!!<br> **** ****ty ass service with no help form thier staff or branches.