No Serive, for weeks...

<p>So my ADSL line went down on the 30th December 2016 which MWEB reported on the 3rd Jan 2017. Since then there has been NO progress in sorting out the issue.</p> <p> </p> <p>I've left MWEB in the meantime so I need Telkom to sort the line issue out so I can revert my ADSL back to Telkom.</p> <p> </p> <p>Can someone please escalate this to the correct person as it seems it's just laying around and noone seems to care.</p> <p> </p> <p>Is this the standart for service delivery Telkom sets to it's customers?</p> <p> </p> <p>How long can it take to repair a line? Seriously all agent said there were no notes or ****** cables or sabotage so what is the issue?!?!?!?</p> <p> </p> <p>My reference number is 54ARK030117.</p> <p> </p> <p>Please get this sorted I rely heavily on ADSL and mobile data is costing me a fortune!!!!</p> <p> </p> <p>André.</p>