No sense of urgency what so ever

<p>Good afternoon </p> <p>I won't to not one but two Telkom stores in the past two weeks and I can't be more disgusted about the service I received ! </p> <p>The first time I get there was an hour before time of closure and I was told to rather come back tomorrow as the process of the service I required was too long and the second time I got there I was told again that it was too late I need to come back the following day .</p> <p>i once again to as told and on arrival I was told that there are no SIM cards and as a result I can't be assisted but the agent at the shop took down all the details and told me that I would receive an SMS with a reference number and that will b a sign that they have attended to my issue. ( last Friday ) </p> <p> </p> <p>Today I call again to follow up and to my surprise nothing was ever captured on the system and then I received assistance and fortunately enough , call center agent calls to action my request to change my ADSL package with ref ( ********** 64)</p> <p>i was then told that the whole process to change by package to the desired one will take anything up to 14 working days which I think is ridiculous!!!</p> <p>i will then receive and SMS notifying me when the dispatch someone to attend to my issue and what frastrares me even further , I still need to go back to the Telkom store after this to pick up SIM cards and then call the call center again to activate the sim that I want to use on my router for when I'm out in the road ! </p> <p>I need for Telkom to urgently attend to my request and also activate my sims urgently as I need these like yesterday.</p> <p> </p> <p>im currently on ADSL uncapped and I've requested for my package to be changed to the 100 gigs ,10 mag per second plan where I'll be able to share these gigs for when I'm out of the house ..</p> <p> </p> <p>Urgent feedback will be highly appreciated.</p> <p> </p> <p> </p>