No Security Measures With Telkom

On the 1 6th of November my phone was ******, I had no access to any phone and was in a state of shock. I reported my phone on the 17th of November when I had access to a phone, I also logged a police case.

When I go to the store to do a sim swop, the telkom assistant says call 180, as they can not do a sim swop as my bill is R7000.00

Telkom ***** Department called me (Gail) and I explained by situation. My phone has a monthly cap, therefore the people who stole the phone could not go over the monthly limit so it is impossible for me to receive a bill of that amount. She tells me that anyone can change my spend limit.

Please advise how is this possible, when I a cap on my monthly bill for a reason. There was no security measures that took place when the monthly limit was changed to R8000.00.

Crime is statistically high in South Africa, how can Telkom not have security measures. I dispute my bill!