No satisfaction from Telkom

We have home fiber, tried to resolve a connection error by phoning customer service, after an hour on the phone still no joy, I was told to take my router to a Telkom shop to be tested and reset to factory settings. Went to woodlands mall, got there, they were off line, so I went to Menlyn mall, got there, they didn’t have a power supply to power up my router, said it was out of date, no effort on trying to find a solution, went from there to The grove mall, only to be told that they can’t perform a simple task to reset it to factory settings. Was again directed to Menlyn mall, this time to Telkom express. Why when I was at Menlyn mall couldn’t they have told me to try the other Telkom shop. I’m so **** disgusted with their service and lack of trying to sort a simple error. The very worst customer service I received ever, at the moment I have to pay for a service I don’t get. And there is no help from them in any way. Tried to get a technician to come our, only to hear that it’s going to cost me an extra R1500 to come out and fix the problem. Where in the history of mankind did it ever work like that.