NO SATISFACTION!!!!!!

<p>I took out a mobile contract with telkom on the 20th October 2016 and was told that in order for my line to be active, the subscription for that month would be debited and this will also ensure that my banking details are correct etc. no problem. The debit order went off my account on the 21.10.2016. im a happy camper until the 5th of November rolls around and i receive my invoice. I saw that i was billed R499 for Oct including the Nov billing and i was baffled, but thought it was just an error. i lodged a complaint on self-service case nr: ********** 1 on the 18.11.2016. i heard nothing until i received an sms on the 29.11.2016 telling me that my case has been resolved. i called the customer service, since i had not received any call or response regarding my case, on the 2nd Dec, because the debit order went off and the Oct sub was still deducted again and plus i hadnt received any call regarding my query.</p> <p> </p> <p>i spoke to a lady who didnt know how to address my query and who told me that the note on the system states that they tried to call me and i didnt respond. which was a blatant lie. i then asked for the manager who told me to email the proof since they need to trace the payment via the ref number. the ref number for the payment was emailed to ********** needless to say, i heard nothing back from her or anybody else, until i called again on the 9th Dec and spoke to Zama. she also seemed frazzled and incapable of assisting me and when i asked to speak to the supervisor, i was told she/he is busy and i should send the reference for the payment to her. i sent it to her immediately to ********** <p>It is the 12th Dec 2016 14h34 and nobody has called me, emailed or smsed me. </p> <p> </p> <p>This was my first contract with Telkom and i doubt i shall be renewing it once the 2 years is up and i will not be recommending Telkom to anybody that i know because i have never received such poor service and customer care in my life.</p> <p> </p> <p>Telkom....I want my R499 bac****!!!</p>