No Sale for new Customer

<p>As a consumer I would like to purchase a broadband wireless LTE deal from Telkom and have tried various channels to have it ordered with no success. I want to order a Huawei B315 LTE Router with SmartBroadband Wireless 50 GB. I have done the online sales order 3x times with no one getting back to me. I have walked into the branches and all of them require documentation that I don't have (all my documents are electronically available). I have also tried phoning 10210 about 5x times during the day over a period of 2 weeks, with no answer as a new customer. What should I do next?</p>