1 reviews | Active since Jan 2017
NO RICA FOR TELKOM
<p>I have bought 3 Telkom sim cards in 3 days.Not one of them has been registered, despite the fact that I have receipts from the vendors showing RICA registration is successful. Each time I bought a sim card I contacted Telkom regarding the lack of network access. each time they have told me to go back to the vendor the card is not showing up as registered on their system. I have done this 3 times with 3 different vendors for 3 different sim cards over the last 3 days. Every time I contact Telkom they say there is nothing they can do.It is not their problem, they do not deal with RICA.I must sort it out myself. I am not a Telkom employee, there is a problem with their system and they are washing their hands of it telling me to sort it out. How can I sort the problem out, it is their system, not mine. Almost 42 hours and still no access or registration on 3 Telkom sim cards.</p>
After purchasing 8 ( eight ) Telkom Sim cards at various vendors. Pick n Pay, Ackermans, CNA. I eventually had to go into the Telkom store. None of the Rica systems were working with the vendors. The Telkom store did the Rica on all 8 cards for me. I had to waste time and petrol to travel to the store because the Telkom Rica system was not working with the vendors.
I spoke to the Telkom staff on the online chat, 6 times before this and none of them could help me, they just told me to go back to the vendors. They said it was not their problem, it was the vendor's problem. The vendors were not having problems with the Rica systems for any of the other mobile operators, only Telkom.
The vendors, each time I went back to them, also phoned Telkom on my behalf to try and resolve the problem and the answer telephonically to the vendors was the same as I had.
Telkom says it is not their problem!
The matter has been resolved for me. I do hope Telkom has sorted out the Rica problem with the vendors.
This is an unacceptable level of service.
After purchasing 8 ( eight ) Telkom Sim cards at various vendors. Pick n Pay, Ackermans, CNA. I eventually had to go into the Telkom store. None of the Rica systems were working with the vendors. The Telkom store did the Rica on all 8 cards for me. I had to waste time and petrol to travel to the store because the Telkom Rica system was not working with the vendors.
I spoke to the Telkom staff on the online chat, 6 times before this and none of them could help me, they just told me to go back to the vendors. They said it was not their problem, it was the vendor's problem. The vendors were not having problems with the Rica systems for any of the other mobile operators, only Telkom.
The vendors, each time I went back to them, also phoned Telkom on my behalf to try and resolve the problem and the answer telephonically to the vendors was the same as I had.
Telkom says it is not their problem!
The matter has been resolved for me. I do hope Telkom has sorted out the Rica problem with the vendors.
This is an unacceptable level of service.