NO RESULTS IN ALMOST A MONTH...OUT OF OPTIONS

my Telkom line is active, but no adsl or WiFi in almost a month. I have had a tech come round....line works. a dedicated IT friend has called Telkom help line every day on my behalf to check the status of troubleshooting....and been assured, adsl will be up and running when I get home....NOTHING....every day for over 3 weeks. I am in daily contact with telkom online via fb msnger, and being told the same thing. I have paid R400 IN ADVANCE to Telkom to ensure it wasn't a billing issue....I am out of options. why can nobody help me?! I work 12 to 22 hours a day, 7 days a week....I have no option but to keep hoping someone with 2 braincells to rub together can attend to this IMMEDIATELY. #telkommustfall