No responses from Telkom on accounts

I Would like to quote the feedback from Telkom on which no responses were made back:<br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 16:39:46 | Wed 2 Mar 16 <br> Hello Doekster,<br> <br> Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.<br> <br> Your ***<br> <br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Moenieb.<br> Telkom Social Media Team. <br> <br> I have received nothing after this. No emails were sent by Telkom to state how far the investigation is. We have phoned Telkom and all they say they are busy on the case. If this is Telkom's attitude I will also be busy when it comes to the payment of the next month's account.....<br> Then Telkom should not expect to receive payment on their terrible customer services that they provide.<br> By saying that you must pay R700 in advance before an existing line can be converted to an ADSL line, and then not setting the R700 off against the billed amount with the excuse that the R700 is actually a deposit for some day you decide to cancel the ADSL line is *****. Telkom should contact me via email and not on my cell as it is off during office hours.