PA
Person A

1 reviews | Active since May 2012

16 Dec 2016, 12:17

No Responses

<p>I am trying to get set up with a mobile internet service at my new home and have submitted various requests via the telkom.co.za website and have received absolutely no feedback or been contacted at all. I have been trying to get Telkom to return my requests for nearly two weeks now. I went to the Telkom shop as a last resort and the lady there couldn't help me with trying to set up an internet account because my bank account is not yet 3 months old. So do I need to wait another 2 months to be able to get internet? I want to throw my money at you and you refuse, Telkom. I would just like a softcap account and I alreayd have a device and Telkom Mobile sim RICA'ed and everything, even have a Telkom account set up on your website. I just need a response, PLEASE! Terrible response times!!!</p>

0
Replies (3)
Telkom
Telkom's reply16 Dec 2016, 13:55
Official

Good day.

Thank you for contacting us. Kindly provide your ID number and contact details and our team will follow up and advise.

E-mail address: ***
Subject line: AI***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply21 Dec 2016, 11:48
Official

Good day Christie,

Please provide your Id number so we can ask our Sales Team to further assist.

Simply reply privately here on Hello Peter.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply26 Dec 2016, 18:14
Official

Good day,

The bank account age is of the NCA regulations.

Kind regards

William

Telkom Social Media team

Best regards,