zV
zakia V
1 reviews | Active since Apr 2012
14 Dec 2015, 13:42
no response yet from the worst service provider
I am still waiting for someone to respond to my last complaint about my contract cancellation.<br> <br> I have spoken to Sthabiso Hlongwane and Sakile Mbatha at the call centre, both of whom have promised to follow up on my query and get back to me<br> Not surprising that none of them have.<br> <br> This Saturday will be a month since I have emailed my cancellation form and to date no one can tell me if it has been received or processed.<br> <br> I have no encountered such inefficiency in my whole life before. Will never ever take out a contract with Telkom mobile again !!!!!!<br>
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Replies (1)Telkom's replyOfficial
14 Dec 2015, 14:53Hello zakiav,
Please accept our humblest apologies for the frustrations you have experienced.
Please be assured your query is in hand and being attended to.
I will once again escalate to ensure it is treated as a matter of urgency.
Regards
Narriman
Telkom Social Media Team
Please accept our humblest apologies for the frustrations you have experienced.
Please be assured your query is in hand and being attended to.
I will once again escalate to ensure it is treated as a matter of urgency.
Regards
Narriman
Telkom Social Media Team
Telkom's reply14 Dec 2015, 14:53
Official
Hello zakiav,
Please accept our humblest apologies for the frustrations you have experienced.
Please be assured your query is in hand and being attended to.
I will once again escalate to ensure it is treated as a matter of urgency.
Regards
Narriman
Telkom Social Media Team
Please accept our humblest apologies for the frustrations you have experienced.
Please be assured your query is in hand and being attended to.
I will once again escalate to ensure it is treated as a matter of urgency.
Regards
Narriman
Telkom Social Media Team
