zV
zakia V

1 reviews | Active since Apr 2012

14 Dec 2015, 13:42

no response yet from the worst service provider

I am still waiting for someone to respond to my last complaint about my contract cancellation.<br> <br> I have spoken to Sthabiso Hlongwane and Sakile Mbatha at the call centre, both of whom have promised to follow up on my query and get back to me<br> Not surprising that none of them have.<br> <br> This Saturday will be a month since I have emailed my cancellation form and to date no one can tell me if it has been received or processed.<br> <br> I have no encountered such inefficiency in my whole life before. Will never ever take out a contract with Telkom mobile again !!!!!!<br>

0
Replies (1)
Telkom
Telkom's reply14 Dec 2015, 14:53
Official
Hello zakiav,

Please accept our humblest apologies for the frustrations you have experienced.

Please be assured your query is in hand and being attended to.

I will once again escalate to ensure it is treated as a matter of urgency.

Regards
Narriman
Telkom Social Media Team