No response, worst service ever!!!!!

Friday 27/11/2015 i logged a complaint because no one at Telkom's vetting team is paying any attention to my application. Frank from I assume the HP office called me back and said my query has been escalated to the credit vetting department. Today, a week and a half later I went back to the store just so the consultant can tell me the last anyone looked at my application was the 27/11/2015. So for a week and a half no one bothered. This is a customer wanting to pay you guys money and then this is the level of service you get???!!! It's been 2 months now since my initial application and still nothing.'Frank\ gives me an email [Email Removed] and a number 081180 to call should i need assistance. Guess what