SB
Sebastian B

1 reviews | Active since Jan 2015

30 Apr 2015, 16:37

no response when trying to move line

After moving to a new property I TRIED to phone Telkom but after being transferred twice and holding for 45 minutes, the call was just dropped. Instead of going through that again I filled in the online application form for moving the line. Almost 3 days later and absolutely no response. <br> I have work to do that requires an Internet connection and now with the long weekend how long will it take for a response to this post? THIS IS WHY YOU LOSE CUSTOMERS TO WIRELESS ISP's!

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Replies (1)
Telkom
Telkom's reply30 Apr 2015, 16:48
Official
Hello Flux117,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM107427.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team