no response when trying to cancel a service with Telkom

<p>My wife (account is in her name) has given Telkom notice via email to cancell our landline on 25 May 2016 (account number ***). The number has been ported to Vox Telecom. She received an outomated response to say that someone will contact her. This reply email had a form attached to it, but with no instructions. We completed the form and emailed it to service cancellations, with a clear instruction to acknowledge receipt of the email. We received NO acknowledgement and up to date we are not sure if the notice to cancel the service has been received. Today the debit order went though again, and we are thus paying for a service we do not use and do not need. I will ensure that the next debit order is stopped if Telkom does not cancel the line as requested and stopped the running of the monthly debit order. </p>