No response when trying to cancel
<p>I spoke to service consultants in Feb to cancel my contract.<br />I filled out the forms and emailed them numerous times because I kept only getting the automated response and nothing else (even though the automated response states that it will be delt within 48-72 hours)<br />After not receiving a statement since I assumed that it had been cancelled, however I received a statement this month for all the months since Feb (possibly the post office's fault)</p> <p> </p> <p>Furthermore, the online chat feature on the website doesn't work - I've been waiting almost 2 hours for a consultant to connect with me, and I've been waiting for someone on the call center for probably close to 3 hours over the past few days, and clearly emails don't get responded to... So now I'm relying on what seems to be the only way to get a response - openly complaining on a public website. That is pathetic.</p>