No response whatsoever

I Requested a telephone line from the Telkom website on the 7th of September and was directed to a screen that said a consultant will be in contact shortly, No order number was given. On the 11th of September after no one has contacted me I went to the website again and filled in a contact request form, once again I was told that a consultant will be in contact shortly. On the 16th of September I logged a complaint on the Hello Peter website http://hellopeter.com/telkom/complaints/no-response-on-line-activation-***. I Received an E-mail from telkom that they would like to help me but they need an order number, I rep**** and told them that no Order number was received. Since then no response. Still waiting for somebody to contact me.