No response!!!! UNEXCEPTABLE

I have contacted Telkom on numerous occasion regarding my billing issue. Below is last email on 31/01/2018 whereby once gain I was promised a that they would assist: Dear Ntombi

Please can you urgently assist with below.

Please find initial email attached.

I am really appalled by the lack of response Telkom gives to their customers accounts which relates to us incurring unnecessary charges which they don’t seem to care about. I have emailed and contacted on the 24/11/2017, call centre agent Mduduzi Mashab, and accounts department Mosima Bopape, regarding my complaint for the late attempt of the debit to which my bank has charged me 2 debit failure fees of R115 x 2. My arrangement is for my debit to run on 25th of each month which Telkom failed to follow but tried to debit on 16/11 and again on 21/11. Does Telkom have the right to debit our account whenever they please due to their poor management even tough we have an arrangement and I had sufficient funds in my account at the relevant time. Only after several follow up did the consultant log a case 2 weeks later. Ever since then I have called the call centre to follow up only to be advised that they working on it, my case has been escalated and some would call me within 48 hours to resolve……..but 2 months later I am still waiting. To add to this Telkom has not debited my account since December however bill me for rejection fees.

This all adds to the initial mess up in October when I tried to renew my contract whereby I sent back the device however due to the consultants incompetence I am stuck without a phone and she placed me on a contract without a device without my approval. And when I try to apply for a device in store I am rejected due to the state of the account!!!

Is anyone ever going to help me resole this ???