RB
Richard B
1 reviews | Active since May 2013
20 Feb 2018, 12:03
No response to Telkom landline fault report after 1 month
Fault reported on 12-01-2018 on a landline used for a small business in Benoni. Reference 204CRK120118 was quickly received. Repeated calls over a period of 5 weeks to Telkom call centre (to both Telkom automated call centre and human-staffed ones) and online checking of Telkom website simply indicate that the fault is still awaiting attention. No response from Telkom after 39 days of business without a landline. Very frustrated that there is no way to contact a responsible person at Telkom.
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Richard B's updateReviewer Update
25 Jan 2019, 10:19Telkom missed the point completely.
The ADSL connection was working generally ok.
The LANDLINE (the phone we pick up to speak to people) stopped working.
Spent many hours during 2018 with Telkom staff and technicians, but they never fixed the problem.
Finally cancelled the service at end of 2018.
Telkom lost the phone number, it was not possible to port it to another service provider.
Our business lost 20 years worth of business contacts who had our phone number.
RB
Richard B's update25 Jan 2019, 10:19
Reviewer Update
Telkom missed the point completely.
The ADSL connection was working generally ok.
The LANDLINE (the phone we pick up to speak to people) stopped working.
Spent many hours during 2018 with Telkom staff and technicians, but they never fixed the problem.
Finally cancelled the service at end of 2018.
Telkom lost the phone number, it was not possible to port it to another service provider.
Our business lost 20 years worth of business contacts who had our phone number.