NO RESPONSE TO SERVICE CALL AFTER 20 DAYS ELAPSED.

On the 16th August I logged a call with the Telkom helpdesk to restore a faulty internet connection. They gave me fault number 745CWK170815 and advised that a technician would respond in 2 to 7 days. This is a ridiculous turnaround time to begin with. On day 4 they sent an SMS to my cell phone requesting that I rate their service. I promptly rated the service as a zero. They requested a reason for the poor rating and I responded that I cannot rate a service that was never provided and that my connection was still down. I was assured that the matter would be escalated. On Monday 24th August I called again as there was no response to my call and 7 days had elapsed. Since then I have been calling them on a daily basis and even received escalation numbers but still no response and no connection. Every time I call I have to explain my situation as I have to speak to a different person. I have been very patient considering that I am writing this letter on day 20. I have received nothing but empty promises from Telkom. Each call takes more than an hour as you wait for someone to take your call and when you ask to speak to a manager / supervisor they refuse. PLEASE HELP.