No response to request for service

On 23/01/2015 reported fault via SMS Fault reporting, received fault no. 49CWZ230115. No number to report problem, so used Noisy Service as fault. On 27/01/2015 received SMS that service has been restored - no one called at problem number. App**** via website to advise that problem still exists. Advised that two old people in house and telephone plug/jack is out of order. Request assist urgently. Tried calling call centre, each time I got through to an agent, call was cut off - did this 6 times. Mom called call centre, held on for 20 minutes, was advised by agent, sms would be sent to log fault. Received sms on 2/2/2015 Fault 147CWZ020215. No one has responded to problem as yet. Received SMS survey from Telkom to request if I would recommend Telkom service. On 4th Feb after 7pm received call from Telkom call centre re: service satisfaction on call. Advised problem has not been attended to and no technician has been dispatched. Agent terminated call with no explanation. PLEASE ASSIST URGENTLY, THIS IS RIDICULOUS...... EVERY MONTH WE PAY TELKOM ACCOUNT AND CAN'T GET SERVICE......