No Response to Query

First of all I was searching on the internet and on Telkom's site to find out how to cancel my line - I was not able to find any information on this.<br> <br> Knowing how long you hold to speak to a Telkom call centre agent, I decided to send an email enquiry. It's been 2 days now without any response.<br> <br> I am forced to phone the call centre. Except for the worst music ever while holding, I've been holding for 30 minutes now without any answer.<br> <br> Please can someone just tell me how to cancel my line!!!!!! Please!!!!! Why are you making it so difficult to make this information available to your customers??