NO RESPONSE TO QUERIES

GOOD DAY<br> I WENT INTO MUSGRAVE CENTER, DURBAN AND REQUESTED THE UNLIMITED FIXED LINE PROMO FOR R599 INCLUDING VAT. I WAS ASSURED THAT IT WAS ACTIVATED AND WAS GIVEN A CARD WITH THE ORDER NUMBER ***A.<br> YESTERDAY, SATURDAY 4 JULY, I TELEPHONED TELKOM TO MAKE SURE IT WAS INDEED ACTIVATED. I WASTED THE WHOLE OF SATURDAY MORNING. FIRST IT TAKES AT LEAST 15 MINUTES FOR SOMEBODY TO ANSWER THE PHONE. THE FIRST PERSON COULD NOT SEE ANYTHING ON THE SYSTEM. NOR COULD THE SECOND PERSON. THEN I WENT ONLINE AND SENT TWO MESSAGES TO TELKOM. I HAVE STILL NOT HAD A REPLY TO EITHER OF THOSE MESSAGES WHICH ASSURED ME I WOULD BE CONTACTED \SHORTLY".<br> WHAT IS WRONG WITH TELKOM? IS NOTHING COMPUTERISED? DO THEY NOT BELIEVE IN CUSTOMER CARE? WAS MY PROMO ACTIVATED ON THE 3/07/2015?"""