No response to over-billing despite online escala

On my invoice dated 9 June I was billed R107.87 for an item listed as General ticket ***. On contacting the Accounts Dept I was told that this was \probably for the services of a technician". As I didn't use any Telkom services I was advised that this matter would be rectified and the matter was escalated. After not hearing anything for two weeks I escalated the complaint using the online service. Still no response so I escalated the complaint online again. STILL no response! Why offer an online process that does not seem to have anyone monitoring the complaints? Why was I billed R107.87 and how many other unsuspecting consumers were caught by the cost element?<br> """