No Response to Order Queries

I recently moved house. My ADSL line must be migrated. I lodge an application for an order. I received an order (for which I had to wait 3 weeks). The technician was booked for Friday 25 Sept. No one showed. I went to the Telkom store in Centurion mall on the 26th. According to them no technician was booked for the 25th (although I received SMS correspondence confirming the appointment). I was then told I should return home, a technician will be out shortly to attend to my order. Again no one showed. I went back to the Telkom store in Centurion mall on the 27th. I was told that no one can help me as the order is in the \CPC"stage. When I asked what that was"