No response to order enquiry

I placed an order for a tablet on the 4th January through Telkom's website. On the 6th January I called 10213 to follow up since I hadn't heard anything. After holding for 40 minutes, I was told the order hadn't gone through and would have to place another one telephonically. I did this and the lady helping me informed me that it takes 5 to 7 days for the device to be delivered after the debit goes through. I needed to have the tablet yesterday so I requested to have it delivered on the 12th January. The lady agreed but I haven't received my order. I just tried calling the call centre and gave up after holding for 10 minutes. I am at work and cannot stay on the phone for that long! This is pathetic!!! .