No response to online application

I have made an online order on the 02/11/2017 for a data bundle and have received NO response to date, however an email was sent to me after which stated that I will receive a call after 48 hours, I can my business elsewhere if Telkom is not keen on my business. Extremely poor service, especially for new business. See email below:

********** To ********** Nov 2 at 12:26 PM Hi, Naseema

Thank you!

This email serves to confirm that your online order has been placed - a credit vetting process will now commence and a Telkom agent will be in contact within 48 hours to finalise your order.

Regards, The Telkom Team