No response to online application

On Teusday, 1 September 2015 I tried to apply online for a Telkom landline since the Telkom offices in my town closed down. I was asked to fill in a form online and was promised that I would receive a phone call from them shortly presumably to arrange everything for the phone line. It is now almost a week later and I have not received any response from them. For a company on the verge of bankruptcy they are not very eager to generate an income.