No response to numerous requests

5th May - ADSL suspended by Telkom consultant ***- the number he called me from) because I asked him to have patience with me resetting the modem as I have arthritis. He told me to 'call my son'!! I then cancelled the ADSL line that was suspended as Telkom could not tell me why the line was suspended for 48 hours ( can you see them responding in 48 hours) and I had Salaries to pay the following day. Numerous reference number available. I am now being charged for 2 ADSL lines and yet again I cannot get a response from Telkom. Sms *** received 11/06 @13.36.It is a disgrace that a company like Telkom cannot have the common courtesy to follow up on an incident that was no fault of mine. I have also sent numerous emails to which I have had no response. Telkom you should be ashamed of yourselves!!!