No response to my queries

I went on Monday to get a router and data contract with Telkom for my business. After the long process of supplying the necessary documents and filling out the forms, I was told that there was no stock for the router I wanted. It would've been better if I was told sooner. Furthermore, I was told that there should be stock by Wednesday and that my application would be processed then.<br> <br> I have tried to follow-up through email with the sales consultant since Wednesday, but I have never received a single reply from her. I don't know what the status of my application is or when I can get the device. In the meantime my business is still without connectivity.<br> <br> I am disappointed in Telkom. I was going to take on more products from them, but I think I will go with another service provider. Vox Telecom gave me a call a few days ago...Maybe I will try them. <br> <br> In the meantime, please tell me what is happening with my application. Why is it taking long and why am I not getting any feedback?