No Response to my first hello peter complaint

I was contacted by telkom who said they could not assist and would have another person call me. I am still awaiting this call. This all took place on Tuesday. I called the call center again on Thurday and spoke to Bongiwe a supervisior who requested that i need to be at home where the ADSL line is so that she could assist. I meeting was set for 5pm. I did receive three calls from the *** but all these calls got cut. I prusme they got cut due to a securty setting on Telkom