No response to my cancellation

<p>On the 27 March I sent in the cancellation form with a copy of the ID to request that our Telkom weekender plus is cancelled and our ADSL line is put in a holding pool. We received an automated response that someone would contact us within 21 working days which was 26 April 2017, no response. On the 20 April I went into Telkom at Canal Walk to find out the status and they could not find my account on their system so they couldn't help me. On 28 April I phoned Telkom and the lady to asked me to resend the email and someone would get back to me during the day but no one did. I want to know when my line will be released and the weekender plus stopped. I find this lack of service unacceptable, please can some sort this out urgently.</p>