No response to mails, but treats with Sheriff !!!!!!

Good day Hendrik,

Thank you for the long and confusing account run!

What I have done is separate everything month to month as I believe that there are lots of mistakes and incorrect charges.

Please kindly see the below invoices from you and the credits due.

I had an account with Telkom that was paid with a debit order and was up to date despite the overbilling on a regular basis. I have requested this to be rectified. It was done, account *** was closed and I was left with a credit of R 2,060.88 - that was end of November 2020 Final invoice was issued with the above mentioned credit.

A new account *** was opened on 9 December 2020 ( as porting was not successful )

Somehow this brand new account runs back! into November 2020 ! And there are charges like installation R1,250 - free service as per your consultants, and also some other charge of R1,250 dated 20 Nov. 2020 The invoice in question is 012B***u

So just to recap the situation: 1. I have a credit due of R 2,060.88 2. There is an incorrect charges for installation of R 1,250.00 3. There is a charge of R1,250 which I am not quite sure what it refers to as it is dated 20 Nov 2020 on a new! account that was opened in December 2020 Basically I have credit due for the above amounts, but instead of a credit I am slapped with an invoice with balance due of R 2,255.70 due end of December 2020! Once again a reminder - this is for an account that has been opened on 9th December 2020 ! For ease of reference this is page 1 of 23 from your report.

Now lets move to Jan 2021 The invoice reads R 845.70 - when I reinstated the line I was offered a package of R699 p/month all inclusive! For some reason your invoices contain confusing charges like Retail fibre voice Call catcher Retail fibre contract fee retail fibre bb 10/10 Mbps Business Uncapped 10Mbps And obviously some partial credits that one cant be very sure what they relate to ! I would not have bothered to read if my invoice was R699 but its not !

All I asked for was a phone line and internet !

End of Feb 2021 invoice I finish with R 540.60 CREDIT - page 9 of 23 then the credit from the closed account of R 2,060.88 is added - great ! So for all purposes the account end of Feb 2021 should be at R 2,601.48 CREDIT

End of March 2021

Surprisingly, after end of Feb 21 the account is on credit R 2,601.48, the opening balance here (on 9 March 21) is balance brought forward R 499.95 And the total due end of March 2021 is R 1,894.30 page 13 of 23 The rebates for the useless charges are not done !

End of April 2021 Obviously the incorrect balances are brought forward and the due for 30 April 2021 is R 3,311.15 page 15 of 23 Again no rebate for useless charges so the invoice will read R699 as agreed!

End of May 2021 Balance due 31 May 2021 R 4,742.95 page 17 of 23 Again no rebate for useless charges so the invoice will read R699 as agreed!

End of June 2021 I am FORCED TO PAY R 3,311.15 for the line to be opened although you owe me money! Again no rebates and charges for the month run to R1,409.57 !!!! INSTEAD OF R 699 !!!!!!! page 19 or 23

End of July 2021 Final invoice ! Finally I am free from you !!! BUT you still issue incorrect invoices and I am still indebted to you !

Now lets make a very simple maths calculation!

I had the line reinstated from December 2020 till June 2021 - lets count them as inclusive Those are 7 months 7 x R 699 = R 4,893 less credit R 2,060.88 less credit R 1,212.20 ( ref: 289 419 81) less payment R 3,311.15

or total credit R 6,584.23 amount that should be due : R 4,900

or in simple words you owe me !!!!!

So I will really appreciate it if you take the time, and put the effort to sort out this account and notify the collection lawyers (cc here) that the error is on your side! And I dont like receiving msg that summons will be issued, if I am at no fault!

I would also appreciate a refund ! I have provided my bank account details a few times, but here it is again!

No response EVER from Hendrick Swart from Telkom or Silvia Jonck from DC Fourie!!!!!