No response to logged landline fault - still waiting for wireless service activation

Telkom contacted me to convert my landline to a Wireless Service - (Unsolicited) I agreed and they delivered the new handset on the 8th October and said it will take 6-24 hours for the sim to be activated. My landline developed an error *(beep beep beep) on the 10th October which I reported. Ref# ********** 3 It is now the 22nd and my landline still "beep beep Beep" and the new mobile device shows" invalid sim" Surely they must either come and fix my phone or activate the sim? Never saw such an inept and no-care organisation in my life!!! If only there was a more cost effective alternative!!!