NO RESPONSE TO LOGGED FAULT - BAD SERVICE

My aunt Eleanor Smith, reported a fault on our line 021- ***. She called in about 2 weeks ago and then physically visited your offices in City Centre. She received an sms with a reference number 442376 and was told someone would call in 24 hours, it's been just over a few days and nothing.<br> <br> Someone needs to respond to this immediately. We have a senior citizen at home who needs access to the landline in case of an emergency and at this stage we can hardly hear her on the phone or anyone else for that matter. This is bad service, please see to it that Eleanor Smith gets this tended to asap, ***. One would have at least expected a call with expected time to have a look at what the problem could be. <br> <br> Thanking you<br> Ronelle