No response to line fualt

Fault number 712CRK080415. My telephone line not working. This has been more than a week since I logged the fault. No effort by Telkom to resolve. Escalated twice - once via web, once via call center. Struggle to get through to call center - have to wait up to 30 minutes for them to take my call. The last time I got through, was put on hold for more than 15 minutes after which the call center agent simply ended the call without any feedback on where they are with resolving this. Not acceptable Telkom - Im paying for a service Im not getting! When will this be fixed?<br> <br> <br> <br> <br>