No Response To Line Fault

<p>Logged a fault over 2 weeks ago (02/06/2016 - Ref number 690CWK020616) and I have yet to hear from Telkom relating to my fault.</p> <p>I have gone into a store and escalated the issue (12/06/2016 - Ref number 485715) and I was told that I would be contacted within 24 hours, but I have still not heard anything from Telkom.</p> <p> </p> <p>What do I need to do to get someone to look at this issue?</p>